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Oh really, Lufthansa?
Kerry Reals, from The APEX Editor’s Blog: First class cabins still have a future but will have to become more luxurious as business class increasingly takes on the attributes of the old first class,...
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A long-haul seat with only 29 inches of pitch? Yep.
The APEX Editor’s Blog’s Lori Ranson, reporting from the Aircraft Interiors Expo: Recaro is debuting a new long-haul economy class seat at the show and is pursuing certification for pitch of 29in, the...
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Airbus A350 gets additional premium economy seat option
Business Traveller: Airbus has confirmed that seat manufacturer EADS-Sogerma will offer an A350-optimised premium economy seat, offering an “innovative cradle seat”, with “a high level of comfort at an...
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The (after-)effects of an in-air tweetathon…
Tomas Romero’s take, via the APEX Editor’s Blog, on Panasonic Avionic’s global in-flight tweetathon: As promised, Panasonic unveiled the world’s first global in-flight Tweetathon at the AIX 2013 Show...
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Computers cripple AA, social media saves the day?
Michael Sebastian, PR Daily: As the airline suffered a nationwide computer outage on Tuesday, social media became the go-to source for information on the carrier’s progress. The company tweeted updates...
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On-board recycling going mainstream?
Kerry Reals, writing for the APEX Editor’s Blog: In a bid to address this issue, British Airways has just started a programme to collect and recycle aluminium cans on its inbound long-haul London...
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Flushing with innovation!
The APEX Editor’s Blog’s Mary Kirby: Brace yourself. For the first time ever B/E showed off its modular lavatory for the Boeing 737. Seeing is believing! (And I still think my eyes are playing...
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Airline trends coming of age?
Future Travel Experiences: Last week saw the 2013 edition of the Aircraft Interiors Expo, hosted by the city of Hamburg. FTE was excited to be in attendance, and in addition to the huge array of stands...
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Eating healthily on board? Yes, you can!
eTravel Blackboard: In the past five years[,] orders for low-calorie meals has increased 300 percent and orders for low cholesterol meals rose by 181 percent, according to new data released by Cathay...
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Shortsighted: The “S” in TSA?
Lori Ranson, writing for The APEX Editor’s Blog: TSA’s original plan to lift the ban on 6cm (2.36in) knives in carry-on bags drew sharp criticism from flight attendants unions, who decried the agency’s...
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Confirmed: Major Aussie airports complacent with true passenger needs!
Via The Age: The competition watchdog has called for Australia’s biggest airports to boost their investment in terminals and other facilities to cope with surging demand. In its annual report on the...
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Inflight Wi-Fi: the low-down
Susan Stellin, writing for The New York Times: Travelers who want Wi-Fi in the air cannot always tell if a plane will have Internet service when they book their tickets. Prices for service are still...
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Pay more to fly peak!
Australian Business Traveller: As airlines around the world search for new ways to put a little more of your money into their pockets, Etihad Airways has come up with a novel concept that not even...
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Flying and eating moderately goes hand-in-hand…
David Flynn, of Australian Business Traveller fame, had this to say about the new smaller-sized portions being offered in Business Class on a recent flight to Singapore: While travellers with a hearty...
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That moving map: the airlines’ next ancillary revenue target!
Mary Kirby, sharing her thoughts on the evolution of the in-flight moving map, via The APEX Editor’s Blog: It’s a generally held belief that the majority of airline passengers who are exposed to...
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Now, expect speedier boarding with American Airlines!
The Seattle Times: FORT WORTH, Texas — In a quest to speed up the boarding process, American Airlines is letting passengers board sooner if they travel lightly. The airline said Thursday that people...
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Become an airport VIP through Facebook…
Airport World Magazine: Eindhoven Airport has become the first airport in the world to integrate Facebook in the passenger journey. Customer’s can sign up to Eindhoven’s Facebook VIP scheme when they...
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Back to basics: What really matters…
Stathis Kefallonitis, Founder of branding.aero: The service-based experience of the airline industry is often overlooked. A number of airlines promote their ‘superiority’ based on their new aircraft,...
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Singapore Airlines to further enhance the passenger experience?
Via The Examiner: The new customer experience management (CEM) system will be implemented during the second half of 2014. Financial terms of the contract were not disclosed, but the award is one...
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The value in the carriage of luggage…
Lori Ranson, writing for The APEX Editor’s Blog: Fees that once created a fortress for airline’s against wildly volatile fuel prices have now become a robust revenue stream as data from the US...
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